Cat Ba Kayak Adventures guides and employees deeply respect and care for the wonderful places we visit.  While our responsible travel policies and operator standards are a constant work in progress, our commitment to socially and environmentally-conscious travel has been a part of our foundation since the company’s inception in 2010. We consistently implement the following responsible travel ideals and practices:

• We believe in supporting the local communities in the regions to which we travel, and actively engage with and create programs to foster sustainable, authentic preservation of those communities.
• We respect the natural environment, and to ensure minimal impact, we use responsible leadership and maintain small groups. We follow expertly designed on-the-ground practices.
• We prepare travellers for each encounter with local cultures, plants, and animals while teaching environmentally– and culturally–sensitive ways of enjoying our travel experiences.
• We avoid areas that are under-managed and over-visited.
•  Staff members personally encourage and actively support awareness, deeper appreciation, and preservation of our natural ecosystems. Our trips emphasize heightened attentiveness to human impact on the environment.
• All staff members have access to programs that upgrade their ability to communicate effectively with our guests.
• We contribute to the conservation of visited regions with voluntary donations, fundraising efforts and permit fees.
• We provide competitive, local employment in all aspects of business operations and participate in recycling programs both on and off the water.
• We work with local communities, businesses and individuals to develop sustainable tourism opportunities that help local economies while minimizing negative environmental and cultural impacts.
• We utilize fuel-efficient vehicles and support vessels whenever possible to reduce our carbon footprint.

By participating with Cat Ba Kayak Adventures, you assume certain obligations to Cat Ba Kayak Adventures and other trip members:

• Understand the Cat Ba Kayak Adventures rating system
• Select a trip that matches your own interests and abilities
• Understand that in caves, there is no touching, no talking, no eating, and no smoking;
• Bring appropriate gear and clothing as advised by Cat Ba Kayak Adventures in the spirit of the outdoors
• Understand that certain factors, especially nature and weather, are beyond our control
• Follow normal standards of personal hygiene to reduce the risk of contracting diseases
• Follow normal social behavior habits with other trip members
• No intoxication or use of illegal drugs
• Respect the customs of our host countries with courtesy
• Complete the trip itinerary as scheduled
 (or as adjusted by your trip leader as necessary)

Terms and Cancellation

Day Trip Refunds:
Refunds are only available if cancellation is reported by 12:00 PM (noon) the day before departure.

Overnight Trip Refunds:

• 30% of your total amount will be charged if you cancel or make any changes after final confirmation and payment.
• 50% of your total amount will be charged if you cancel or make any changes 15 days prior to your scheduled arrival date.
• 70% of your total amount will be charged if you cancel or make any changes 10 days prior to your scheduled arrival date.
• 100% of your total amount will be charged if you cancel or make any changes within 7 days prior to your arrival date or in the case of a no-show.

If Cat Ba Kayak Adventures Cancels a Trip:

Cat Ba Kayak Adventures has never canceled a trip except due to unsafe weather conditions. If we do cancel for weather, no refunds will be issued, but a trip of a similar standard will be offered. In the past, we have only ever had to delay a trip by one day due to tropical storms.

If you book a trip during the monsoon season, please be prepared to get wet! Rain is not a valid reason for canceling a trip.

If we cancel due to a lack of bookings, we will refund the full booking cost. However, all other related expenses are your responsibility.

Medical Considerations:
You must advise us well before departure if you have any medical problems. ‘Tropical Tummies’ are quite common when traveling in South East Asia. Dehydration and sunstroke are also commonplace. We ask all our guests to pay attention to their lead guide who will advise guests on how to keep in good health. Please discuss with your doctor well in advance about coverage for malaria and other tropical diseases. Cat Ba Kayak Adventures cannot advise on these matters. For the most part, nasty tropical diseases are very rare nowadays, but it is wise to take precautions.